How long will my hair piece last?
Proper care, maintenance, and how often it is worn will determine how long a hair piece will last. Normal factors such as heat, humidity, and wind will affect your hair system. Generally a hair piece will last you 12-18 months.

Will people be able to tell I’m wearing a hair piece?
At Erin Kelly Salons, our goal is to make your hair piece look as realistic to your natural hair as possible. For example, we will not suggest something thick piece if you have biologically fine hair. We take into consideration your density, curl patter, and texture when customizing a hair piece for you.

Can I get a refund if I change my mind or just don’t like it?
Due to the custom nature of our hair toppers and the time and care involved in preparing each piece, we do not offer refunds for change of mind or personal preference. However, we’re committed to making sure you love your topper! We work closely with you throughout the process to ensure the best match in color, style, and fit—so it looks as natural and beautiful as possible. Your satisfaction is very important to us, and we're here to support you every step of the way.

I like my current hairdresser. Do I have to switch to you in order to purchase a hair topper or Halo?
Absolutely not! We can look at current hair color and style and match the topper without you having to switch to us. For men receiving a hair system, we will become your hairdresser because the maintenance appointment includes a haircut to blend the system and your biological hair.

What if I change my hair color and my hair piece doesn’t match or blend?
We have many clients that change their look seasonally. Since there are limitations on what can be done to a hair system, we recommend you build your hair wardrobe and have a variety of colors for seasonal changes.

My hair is already thin. Will the clips on my hair topper cause more damage to my fragile biological hair?
When used and cared for correctly, a hair topper should not damage fragile hair. Our hair toppers are designed to be lightweight and should not put excessive strain on your natural hair. When properly fitted, they can minimize tension, reducing the risk of damage. If you feel any tension it is because your hair piece needs to be adjusted on your scalp and biological hair. Every hair piece should feel very comfortable.

Do I wash and curl my hair topper like I do with own hair? 

Short answer is yes, you absolutely can. We will cover proper care and maintenance at your fitting appointment to make sure you understand how to properly care for your hair topper and you get the most longevity out of it. For hair toppers with a clip this needs to be done every 1-3 months depending on how often you are wearing it. For bonded toppers we recommend shampooing your hair topper weekly as you would your biological hair.

Can I just have Erin Kelly Salons wash my hair topper for me?
Yes! We call this a “spa day” for your hair piece. We know your hair system is an investment and will take great care of it! All you do is let us know when you’re coming by, drop it off, and we will shampoo, mask, and style it for you. This process takes a week depending on availability.

What is the difference between a topper and full size wig?
A topper is designed to cover specific areas of thinning or hair loss typically at the top of the head or crown, while a full size wig provides complete coverage of the entire head. Toppers blend with your existing hair and add volume or length where needed. They are secured by clips or are bonded to the top of your head. Toppers range from very small (about the size of two fingers) up to the size of a baseball hat. There is a wide variety of base designs and hair types providing many options when selecting a piece that’s right for you.

What is a Halo, and how is it different from a topper or wig?
A halo is multiple wefts of hair sewn together to be worn at the base of your head close to your occipital bone. The wefts are secured to your head using a clear wire that sits about 2-3 inches from your hairline causing it to feel like a comfortable extension headband.